FAQ



  • Can I log into my account on line to retrieve copy invoices / test certificates?

Not at present this is something we may look into in the future, however you would be able to download test certificates via ‘Our Resources’ section on the website.

  • Can I order online?

Not at present this is something we may look into in the future.
However, you can receive a quote from your local branch by completing the online enquiry form with estimated delivery times.

  • How long are quotes valid?

This will be stated on your written quotation, usually 2 weeks.

  • What are your Payment terms, can I pay by credit card, is there any charge?

Our payment terms on credit accounts are 30 day from end of the month of invoice.
For cash sales: payment to be made on delivery by cash or by telephone through to sales office prior to delivery.
A Cheque will be accepted but funds must clear our bank prior to delivery (usually 7working days).
We accept all major Credit / Debit cards (excl. Amex) a small fee of 2.5% may be applied to cover charges made by card processing companies.

  • Who services my delivery transport region as I am on the border of 2 branches

You may contact any of the branches; a decision may be made internally as to which is the most economical & cost effective way of delivering to you.

  • Why do steel prices vary/fluctuate?

Steel making is an energy intensive industry and for this reason, energy prices, especially oil and natural gas prices, have an important effect on this industry.
The greatest influence on steel prices is the price of fuel. Almost all metals require high heat to make basic industrial products such as sheet metal, wire, rods, and bars.
Most foundries use natural gas, coal, or electricity to produce that heat, and when fuel costs go up, so does the cost of the metals.

  • Can you give technical advice?

Unfortunately, we are not qualified in this field, however a member of the sales team can often recommend a local structural engineer that can help.

  • How is my steel delivered & offloaded?

We operate a varied fleet of rigid vehicles 7.5t / 10t / 16t / 24t. Our vehicles do not have HIAB’s offloading.  Although we will liaise with the client to work out best practice & safe means of offloading , offloading of steel  is generally the clients responsibility.
Further information can be found at the following website:  http://www.hse.gov.uk/pubns/indg313.pdf

  • Will you supply small quantities of steel?  

Yes, no order is too small for us.

  • Do you charge for delivery?

Delivery is charged based on the distance from depot please call or email for a quotation.

  • What is the heaviest load you can deliver?

We have a varied fleet of delivery vehicles, however if our vehicles are not suitable we are able to organise another to meet your needs (Extra delivery charge may apply).

  • Can I come in and collect material from you or do I have to order it?

We would prefer you to contact us beforehand especially if it is cutting. However we will try our best to accommodate you there and then if we can.

  • Do you close for lunch?   

We do not close for Lunch.

  • Are you open on the weekends?

We are closed on weekends. Please see our depot opening hours for Monday to Friday on the website.
Please note our warehouse operates a 24hr shift system to facilitate high volume of processing, therefore we can accommodate collections outside of normal office hours upon request.

  • How can I open an account?

Please download our account application form our website to apply, we would require trade references prior to opening. Once the form is completed, please send it by email or fax to the related depot.

  • Can you get things Galvanised or Painted?   

All finishing, Painting and Galvanising etc is handled by our third party suppliers. We project manage to ensure a satisfactory result.

  • Do you offer a machining service?

We are able to offer this through a third party with whom we have worked for many years.

  • Can we offer steel cutting facilities?

We have in house facilities to provide accurate mitre cutting, cold sawing & flame cutting.  
All shearing & profiling is handled by our third party suppliers. We project manage to ensure a satisfactory result.